Right of withdrawal

Return of finances can be applied by means of withdrawal from contract

Upon conclusion of a contract of purchase via means of long distance communication, the purchaser has the right to withdraw from the contract of purchase without stating the reason within 14 days of receipt of the goods, in which the purchaser must deliver to the vendor the fulfilment with which the currently valid legal arrangement connects the expression of will directed towards withdrawal from the contract, within this 14 day period. The purchaser may apply its right to withdrawal from the contract either by delivering the goods in person to the retail outlet of the vendor, stating its intention to withdraw from the contract, or by sending the goods at its own costs to the address of the vendor by means of one of the forwarders, together with a written statement of intent to withdraw from the contract. Upon withdrawal from the contract of purchase on the part of the purchaser as consumer within the period of 14 days in the sense of Section 53 paragraph 7 of the Commercial Code, the purchaser has the right to withdraw without incurring any sanctions, which does not affect the right of the vendor to payment of costs in connection with the return of the goods.

The right to withdraw from the contract of purchase does not relate to:

  • products which have been adapted individually according to the customer’s requirements
  • products which with regard to their construction and external properties have been excluded from this right, relating mainly to locomotives

Upon application of the right to withdraw from the contract, the goods must be returned undamaged, if possible in their original packaging without signs of use, including all accessories, warranty certificates and manuals. Upon the fulfilment of all the above conditions for return of the goods, the money for the goods shall be sent by bank transfer into your account, at the latest 30 days from withdrawal from the contract. The purchaser does not have the right to compensation for costs which it has paid to the vendor in connection with the return delivery of the goods by forwarder.

Return of finances can be applied if the following conditions are met:

  • Right to return of finances applies within 14 days of delivery of goods.
  • Goods must not be damaged.
  • Goods must be wrapped in the original packaging.

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